Support Plans

Free plan does not include Basic Support. Please see below for options. Additional support plans are available on demand.

Basic Support Plan

Enterprise Support Plan

Annual Price

Included with Subscription

$1,999

Hours

5*8 (PST)

7*24

Help Center Access

Response Time

Best Effort

4 Hours

Number of Cases

5

Unlimited

Phone Access

Support for Free Plan 

If you want to send a bug report, or even reach out to the team, you can easily do so via “Report Bug” / “Contact Team” options located in the upper right corner of the Koolay Admin User Interface. 

 

(*) Please be noted that this is provided as a courtesy and does not guarantee any service level performance.