Koolay Support Plans Guide

At Koolay, we're committed to providing our users with comprehensive support options tailored to their needs. From our Free Plan users to our Enterprise clients, everyone has access to support resources designed to ensure a smooth and efficient Koolay experience. Explore our support plans to find the one that best suits your requirements. 

Support for Free Plan Users

While the Free Plan does not include Basic Support, users are not left without options. If you encounter a bug or need to reach out to our team for any reason, you can easily do so through the "Report Bug" and "Contact Team" features located in the upper right corner of the Koolay Admin User Interface. Please note that these options are provided as a courtesy and do not come with any service level performance guarantees.

Core Support Plan


The Core Support Plan is designed to offer a solid support foundation, included with every Koolay Subscription at no additional cost. It's perfect for small to medium-sized businesses that require reliable support during standard business hours.


  • Annual Price: Included with Subscription
  • Availability: 5 days a week, 8 hours a day (PST)
  • Help Center Access: Yes
  • Response Time: Best Effort
  • Number of Cases: Up to 5
  • Phone Access: No

Elite Support Plan


Our Elite Support Plan is the premier choice for businesses that require around-the-clock assistance. With faster response times and unlimited case submissions, it's ideal for organizations that need the highest level of support.


  • Annual Price: $1,999
  • Availability: 7 days a week, 24 hours a day
  • Help Center Access: Yes
  • Response Time: Within 4 Hours
  • Number of Cases: Unlimited
  • Phone Access: Yes

Additional Support Options

On top of our Core and Elite plans, Koolay offers additional support plans tailored to specific needs on demand. Contact our sales team for more information and to discuss how we can accommodate your unique requirements.

For further details on our support plans and to choose the one that's right for you, visit us at support.koolay.com. You can always leave us a ticket at support.koolay.com for any queries or assistance you need. Our team is dedicated to providing you with the support you require promptly.