Q: How can I change the format of date on my site?
A: Add or update "DateFormat" constant to value as customized date format in "System Configuration" tab.
This date format can be "MM/DD/YYYY" or "DD/MM/YYYY".
Koolay Console > Settings > System Configuration
Q: How can I log in to the KOOLAY CONSOLE?
A:
1. Open the "app.koolay.com" page
2.Enter your email address and password.
3.Check the "Stay Signed In" checkbox if you want to remain logged in in your browser at all times.
4.Finally, press the "Login" button.
Q: How can I change my Koolay Console password?
A:
1.After logging in, click on your name at the top right.
2.Press the "My Account" button.
3.Press the "Change Password" button.
4.Type your old password in the "Current password" field.
5.Type your new password in "New Password" and "Confirm New Password".
6.Press the "Update" button.
Q: How do I add a category?
A:
1. After logging into the Koolay Console, open the "Catergory List" tab from the left menu.
2. Select the site and menu you want to add a category to.
3. Press the "Add" button.
4. Enter the category name in the section that opens on the right.
5.Press the "Add" button at the bottom of the menu on the right.
Q: How do I move a category?
A:
1. After logging into the Koolay Console, open the "Catergory List" tab from the left menu.
2. Select the category you want to move.
3. Press the "Move" button at the bottom.
4. Select the location you want to move from the section that opens on the right.
5. Press the "Move Category" button.
Q: How do I delete a category?
A:
1. After logging into the Koolay Console, open the "Catergory List" tab from the left menu.
2. Select the category you want to delete.
3. Press the "Delete" button at the bottom.
4. Press the "Yes" button on the warning screen.
Q: How do I edit a piece of content?
A:
1. After logging into the Koolay Console, open the "Content" tab from the left menu.
2. Open the "Content List" page.
3. If you cannot find the content you want to edit, you can filter it from the top of the page.
4. Click on the name of the content and edit it.
Q: How do I delete a content?
A:
1. After logging into the Koolay Console, open the "Content" tab from the left menu.
2. Open the "Content List" page.
3. Find the content you want to delete and check the tick on the left side of the content list.
4. Open the "Selected Ones" box at the bottom of the content list and click delete.
Q: How do I add content?
A:
1. After logging into the Koolay Console, open the "Content" tab from the left menu.
2. Open the "New Content" page.
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Select the author in the "Author" section.
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Type a title for your content in the "Title" section.
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In the "Publish Date Range" section, select the dates between which the content will be valid.
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In the "Publish Status" section, change the visibility of your content by selecting active, inactive, draft or waiting for approval.
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Enter your content in the Editor section.
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Select the page you want to add the content to from the "Content Category(s)" section on the right.
3. Press the "Save Content" button to save the content.
Q: How can I create a Tag using AI in a piece of content?
A:
1. Open any content from Content List.
2. Under the text editor you will see the "Tags" section.
3. Press the "AI" button just to the left of the text box.
4. Thus, you will automatically add tags suitable for your content thanks to AI.
Q: How can I undo changes to a piece of content?
A:
1. Open any content from Content List.
2. Open the “Content History” page from the menu above the content.
3. Here you will see the changes that have already been made and by which author.
4. Press the "Activate" button to change the content to the change made on one of the dates in the list.
Q: How do I add an image to a piece of content?
A:
1. Open any content from Content List.
2. Press the "insert/edit image" button in the text editor.
3. Open "File Manager" from the Source section and select the image.
4. After selecting the image, enter its width and length.
5. Press the "Save" button.
Q: How do I add an video to a piece of content?
A:
1. Open any content from Content List.
2. Press the "insert/edit media" button in the text editor.
3. Open "File Manager" from the Source section and select the image.
4. After selecting the video, enter its width and length.
5. Press the "Save" button.
Q: How do I add links to content?
A:
1. Open any content from Content List.
2. Press the "insert/edit link" button in the text editor.
3. In the URL section, type the link to the site you want to access.
4. Press the "Save" button.
Q: How do I add albums to content?
A:
1. Open any content from Content List.
2. Press the "Koolay Album" button in the text editor.
3. Select the albums you want from the page that opens.
4. Press the "Selected Ones Add" button.
Q: How can I create a gallery/album?
A:
1. After logging into the Koolay Console, open the "Gallery" tab from the left menu.
2. Open the "New Gallery" page.
3. Select the site where you want to add the gallery from the "Site Selection" section.
4. Enter the gallery name.
5. Press the "Save" button.
Q: How do I add photos to a gallery?
A:
1. After logging into the Koolay Console, open the "Gallery" tab from the left menu.
2. Open a gallery from the "Gallery List".
3. On the page that opens, open the "Select New File Upload" tab from the menu above.
4. Load the media you want from File Manager.
5. Press the "Add Selected Files to Gallery" button.
Q: Where can I see the pictures I added to the gallery?
A:
1. After logging into the Koolay Console, open the "Gallery" tab from the left menu.
2. Open a gallery from the "Gallery List".
3. On the page that opens, open the "Gallery Content" tab from the menu above.
Q: How do I add a banner?
A:
1. After logging into the Koolay Console, open the "Banner" tab from the left menu.
2. Open the "New Banner" page.
3. Select the site you want to add the banner to from the "Site Selection" section.
4. Type the banner name.
5. select one of the "Banner Areas" you added earlier.
6. In the Banner type section you can upload a video, photo or HTML page content to the Banner.
7. Press the "Save" button.
Q: How do I activate or deactivate a banner?
A:
1. After logging into the Koolay Console, open the "Banner" tab from the left menu.
2. Open the "Banner List" page.
3. Open a Banner content from the list.
-To activate the banner, set the "Publish Status" to "Active".
-To passivate the banner, set the "Publish Status" to "Passive".
4. Press the "Save" button.
Q: How can I add Pop-ups?
A:
1. Open the “Pop-up” tab from the menu on the left.
2. Open the “New Popup” page.
3. Select the site you want to add from the "Site Selection" section.
-Type the name of the popup.
-In the "Publish Date Range" section, enter the dates between which the popup will be valid.
-Select the type of Popup in the "Popup Type" section.
-In the "File Path" section, select the location of the content you want to add via File Manager.
-Enter the URL of the page you are redirecting to with "Redirect URL".
4. Press the "Save" button.
Q: How do I delete a pop-up?
A:
1. Open the “Pop-up” tab from the menu on the left.
2. Open the "Popup List" page.
3. On the page that opens, check the left tick of the popup you want to delete.
4. Press the "Delete" button at the bottom.
Q: How can I create events?
A:
1. Open the “Events” tab from the menu on the left.
2. Open the "New Events" page.
3. Select the site you want to add from the "Site Selection" section.
-Enter a title for the event you created from the "Title" section.
-Select the date the event will start from the "Starts" section.
-Enter the date the event will end in the "Ends" section.
-In the "Location" section, enter the address where the event will be held.
-In the "Repeat" section, select the intervals at which the event will be shown in the calendar.
-Select the type of event you will add from the "Category" section.
-Write the content of the event in the "Notes" section.
4. Press the "Save" button.
Q: Where can I see the content I added from Events on my website?
A: The events you add can be on the "Calendar" or "Events" pages in the menu, depending on the type of your site.
Q: How do I delete an event?
A:
1. Open the “Events” tab from the menu on the left.
2. Open the "Events List" page.
3. Check the tick on the left side of the event you want to delete from the event list.
4. Press the "Delete" button below.
Q: How do I create an events category?
A:
1. Open the “Events” tab from the menu on the left.
2. Open the "Events Category List" page.
3. Press the "New" button on the page that opens.
4. Type the name of the category in the "Event Category" section.
5. Press the "Save" button.
Q: How do I delete an event category?
A:
1. Open the “Events” tab from the menu on the left.
2. Open the "Events Category List" page.
3. Check the tick on the left side of the category you want to delete.
4. Press the "Delete" button.
Q: How to create a new Staff?
A:
1. Open the “Staff” tab from the menu on the left.
2. Open the "New Staff" page.
3. Select the site you want to add from the "Site Selection" section.
-Add the profile photo of the staff you will add from the "Profile Image" section.
-Type the name of the staff member you will add in the "First Name" section.
-Enter the last name of the staff you will add in the "Last Name" section.
-In the "E-mail Address" section, type the e-mail address of the staff you will add.
-Check the staff type of the staff you will add in the "Staff Type" section.
4. Press the “Save” button.
Q: How do I add address information in a Staff?
A:
1. When adding new staff, open the "Address" page from the top menu to add an address.
-Enter the address title in the "Search Address" section.
-Type the detailed address from the "Address" section
-Type the City in the "City" field.
-In the "Country" section, type the country.
2. Press the “Save” button.
Q: Where can I enter the contact information of the staff I created?
A:
1. To add contact details, open the "Communications" page from the menu above.
-Enter the user's phone number in the "Phone" field.
-Enter the user's cell phone number in the "Mobile" field.
2. Press the “Save” button.
Q: How do I set a password for the staff I added?
A:
1. To set a password, open the "Password" page from the menu above.
2. Type your new password in "Password" and "Password (Again)".
3. Press the “Save” button.
Q: How do I determine the staff in member group to add?
A:
1. To define the member group, go to the "Member Groups" page from the menu above.
2. Select one of the Member groups you created earlier.
3. Press the “Save” Button.
Q: How do I add a staff member to any admin group?
A:
1. To add to an admin group, open the "Admin Groups" page from the menu above.
2. Select the admin group you want to include Staff in.
3.Press the “Save” Button.
Q: How do I create a new "Member"?
A:
1. Open the "Members" tab in the menu on the left.
2. Open the "New Member" page from the drop-down menu.
-Select the site you want to add from the "Site Selection" section.
-Type the member's name in the "First Name" field.
-Enter the last name of the member in the "Last Name" field.
-Enter the e-mail address of the member in the "E-mail Address" field.
-You can approve a member from the "Membership Status" section.
3. Press the “Save” button.
Q: How do I create a new member group?
A:
1. Open the "Members" tab in the menu on the left.
2. Open the "New Member Group" page from the drop-down menu.
-Type the name of the group in the "Group Name" field.
-Type the description of the group in the "Description" field.
3. Press the “Add” button.
Q: How do I add a form?
A:
1. Open the "Events" tab from the menu on the left.
2. Open the "New Form" page.
-Type the name of the form you will add in the "Form Name" section.
-Type the description of the form in the "Description" section.
-Check the "Send copy of submission to user's email" box if you also want to send a copy of the filled form data to the user.
3. Press the “Save” button.
Q: How do I delete a form?
A:
1. From the Koolay Console, open the "Forms" tab from the left menu.
2. Open the "Form List" page
3. Select the form you want to delete from the left side.
4. Press the "Delete" button at the bottom of the list.
Q: Where can I see a form data submitted from the website in the Koolay Console?
A: When a form is submitted, it is registered in the "Applications" section in the Koolay Console.
1. From the Koolay Console, open the "Forms" tab from the left menu.
2. Open the "Applications" page.
3. You can review the form data you want by "Application Code" or date.
Q: Where do I edit my account information?
A:
1. Open the "Account" tab in the left menu.
2. Open the "Account" page.
-Select the business type in the "Business Type" section.
-Type the name of the account holder in the "First Name" field
-Type the account holder's last name in the "Last name" field
-In the "E-Mail" field, enter the e-mail address of the account holder
-In "Phone" enter the phone number of the account holder
-Type the account holder's company domain address in the "Company Domain" section
-Type the name of your organization in the "Company name" field.
-In the "Search Address" section, type the address header of your organization.
-Type the address of your organization in the "Address" field.
3. Press the “Update” button.
Q: Where can I see the plan and payments I have?
A:
1. Open the "Account" tab in the left menu.
2. Open the "Billing" page.
3. In the "Plans" section you can view the plan you have.
4. You can review the "Billing" section to see your previously issued invoices.
Q: How do I create an admin group?
A:
1. Open the "Security" tab in the left menu.
2. Open the "New Admin Group" page.
-Type the name of your admin group in the "Group Name" field.
-Type the description of the group in the "Description" field.
3. Press the “Add” button.
Q: How do I add a new admin user?
A:
1. Open the "Security" tab in the left menu.
2. Open the "New Admin User" page.
-In the "First name" field, type the name of the admin user.
-In the "Last name" field, type the last name of the admin user.
-In the "E-Mail" field, enter the e-mail address of the admin user.
-Select the admin user group from the "Admin User Group" section.
3. Press the “Add” button.
Q: How to delete an admin user group?
A:
1. Open the "Security" tab in the left menu.
2. Open the "Admin User Group" page.
3. Check the left-hand checkbox of the admin user group you want to delete.
4. Press the “Delete” button.
Q: How to delete an admin user?
A:
1. Open the "Security" tab in the left menu.
2. Open the "Admin User List" page.
3. Check the left-hand checkbox of the Admin user you want to delete.
4. Press the “Delete” button.
Q: How do I upload a file?
A: To add any file you should use the "File Manager" in the Koolay Console.
1. Open the "Tools" tab in the left menu.
2. Open the "File Manager" page.
3. In the file manager on the right, open the location where you want to add the file.
-You can upload the file by drag and drop from the computer.
-Or you can select your file from your computer by pressing the "+" button on the top right.
4. Press the "UPLOAD" button in the "Upload Files" window.
Q: How can I edit an image in the Koolay Koolay Console?
A:
1. Open the "Tools" tab in the left menu.
2. Open the "Image Editor" page.
3. Press the "File" button in the image editor section on the right
4. Hover over the "Open" menu
5. You can select an image from your computer by pressing the "Open File" button.
6. Once you have selected the image, you can edit it as you like.
Q: How can I save the image I edited in the image editor?
A:
1. Open the "Tools" tab in the left menu.
2. Open the "Image Editor" page.
3. After editing the image, open the "File" menu.
4. Press the "Save" button from the drop-down menu..
Q: How can I edit the codes of my site in the Koolay Console?
A:
1. Open the "Tools" tab in the left menu.
2. Open the "Code Editor" page.
3. Open the "Views" folder.
4. Open your site's code directory
5. You can edit "HTML", "CSS", "LIQUID", "JS" files as you like.
6. After making any changes in the code editor, press the "Save" button on the top left.
Q: Can multiple users edit the same code file at the same time?
A: No. In such a case the opened file is locked on the previous user to avoid confusion.
Q: How do I open the locked code file?
I get the error "This file is opened by another user." What should I do?
A:
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Open the "Tools" tab in the left menu.
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Open the "Open Code Editor Files" page.
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To unlock a locked file, first find it in the list.
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Press the "Unlock" button on the right side
Q: How do I add a new site?
A:
1. Open the "Settings" tab in the left menu.
2. Open the "Site Configurations" page.
3. Click the "New Site" button in the "Site Name" section.
-In the window that opens, enter the name of your site in the "Site Name" section.
-Type the description of the site in the "Site Description" section.
-In the "Web Site Type" section, select the theme of the site.
-Select the source site from the "Source Site" section.
4. Press the “Create Site” button.
Q: Can I copy the site I own?
A: Yes. In the window that opens, you can create a copy of the selected site by filling in the required information..
1. Open the "Settings" tab in the left menu.
2. Open the "Site Configurations" page.
3. In the "Site Name" section, select the site you want to copy.
4. Press the "Site Copy" button.
5. In the window that opens, type the site name and description.
6. Press the "Copy Site" button.
Q. How do I delete the site I own?
A:
1. Open the "Settings" tab in the left menu.
2. Open the "Site Configurations" page.
3. Select the site you want to delete.
4. Press the "Delete" button.
Q: How can I change the name of the site I own?
A:
1. Open the "Settings" tab in the left menu.
2. Open the "Site Configurations" page.
3. Select the site you want to rename.
4. Press the “Update” button.
Q: Can I do cache cleaning on the site I own?
A:
1. Open the "Settings" tab in the left menu.
2. Open the "Site Configurations" page.
3. Select the site you want to perform cache cleaning.
4. Press the "Clear Cache" button.
5. Press the "Yes" button in the window that opens.
Q: How do I add a new Domain?
A:
1. Open the "Settings" tab in the left menu.
2. Open the "Site Configurations" page.
3. Press the "Add Domain" button in the "Domain Name" section.
4. Enter the Domain name in the window that opens.
5. Press the “Save” button.
Q: How do I delete a Domain?
A:
1. Open the "Settings" tab in the left menu.
2. Open the "Site Configurations" page.
3. Select the Domain you want to delete.
4. Press the "Delete" button.
Q: How can I change the existing Domain information?
A:
1. Open the "Settings" tab in the left menu.
2. Open the "Site Configurations" page.
3. Select the Domain whose information you want to change.
4. Press the "Update" button.
-You can change the name of the Domain in the "Domain Name" section.
-You can set the domain's activity in the "Active" section.
5. Press the “Save” button.
Q: If a site has more than one Domain, how can I make any Domain the default Domain?
A:
1. Open the "Settings" tab in the left menu.
2. Open the "Site Configurations" page.
3. After selecting the site, select the Domain you want to make default from the Domain section.
4. Press the "Make as Default" button below.
Q: How can I switch between the companies and organizations I own in the Koolay Console?
A: On any page in the user dashboard, click on the name of your organization at the top right and select the company you want to select, if any.
Q: How can I change the Koolay Koolay Console system settings?
A:
1. Open the "Settings" tab in the left menu.
2. Open the "System Settings" page.
3. You can change the desired setting on the page that opens on the right.
4. You can also create a new setting by pressing the "New Setting" button.
Q: Can I see all changes made in the Koolay Console?
A: Yes
1. Open the "Settings" tab in the left menu.
2. Open the "Event Log" page.
3. From the page that opens on the right, you can search as you wish and access the log results.
4. After entering the criteria you want to search for, press the "Filter" button.
5. In the list below you can list all the changes made in the Panel.
Q: How do I add a new language for the Koolay Console?
A:
1. Open the "Settings" tab in the left menu.
2. Open the "Costumer Language" page.
3. Press the "Add Language" button.
4. Select the language you want to add.
5. Press the “Save” button.
Q: How do I delete a language I added to the Koolay Console?
A:
1. Open the "Settings" tab in the left menu.
2. Open the "Costumer Language" page.
3. Press the "Delete" button next to the language you want to delete.
4. Press the "Yes, Delete it" button.