Support Plans
Free plan does not include Core Support. Please see below for options. Additional support plans are available on demand.
Core Support Plan
Elite Support Plan
Annual Price
Included with Subscription
$1,999
Hours
5*8 (PST)
7*24
Help Center Access
Response Time
Best Effort
4 Hours
Number of Cases
5
Unlimited
Phone Access
Support for Free Plan
We cannot offer guaranteed support services to Free Plan users. However, if you would like to report an issue or reach out to our team, you can do so by writing to the Koolay Community, which you can find linked below. Our Community Leader will get back to you as soon as possible.
Please note that these services do not guarantee any service level performance. Additionally, the comprehensive and detailed Koolay Documentation is always available for your reference.
