Support Plans

Free plan does not include Basic Support. Please see below for options. Additional support plans are available on demand.

Core Support Plan

Elite Support Plan
Annual Price
Included with Subscription
$1,999
Hours
5*8 (PST)
7*24
Help Center Access
Response Time
Best Effort
4 Hours
Number of Cases
5
Unlimited
Phone Access

Free plan does not include Basic Support. Please see below for options. Additional support plans are available on demand.

 

Core Support Plan

Elite Support Plan
Annual Price
Included with Subscription
$1,999
Hours
5*8 (PST)
7*24
Help Center Access
 
 
Response Time
Best Effort
4 Hours
Number of Cases
5
Unlimited
Phone Access
 
 

Support for Free Plan 

If you want to send a bug report, or even reach out to the team, you can easily do so via “Report Bug” / “Contact Team” options located in the upper right corner of the Koolay Admin User Interface. 

 

(*) Please be noted that this is provided as a courtesy and does not guarantee any service level performance.